Customer Service Consultant

Our attitude towards others determines their attitude towards us.

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About This Position

We are an independent Marketing and Advertising agency looking for individuals passionate about service, to consult customers on matters related to their needs, who possess exceptional verbal and written communication skills and who are accurate, efficient administrators with a technical aptitude.

The environment is fast-paced and dynamic and offers a rewarding career to someone who derives fulfilment out of seeing each customer’s query (relating to hosting, domains, mail, analytics and project administration) satisfactorily resolved by telephone or email.

You will work as part of a self-organising team who value collaboration, teamwork and autonomy. There are no daily volume targets- only clearly defined quality standards.

Our organisational structure is flat and provides ample opportunity for career growth. The team value mastery of their role which is underpinned by an established mentoring and coaching culture. A thorough induction and structured training programme is followed to introduce Consultants to the organisation and the role. They are well supported by a team of software developers who empower both them and customers alike with the tools to get the job done.

The role is based in-house in Sunningdale, Cape Town. Working hours are typically 8am-5pm weekdays – no shifts.

At Involved Digital we are passionate about delivering exceptional service across the value-chain; evidence of this can be seen through our Google reviews.

Daily Functions

  • Image Optimisation
  • Page, Post, Project and Product Meta Descriptions
  • WordPress & Analytics Setup
  • Web Page Content Writing
  • Webmaster Tasks and Testing
  • Basic Yoast/SEO
  • Help Centre Documentation
  • Development Guidelines for clients (email setup and backup, E-commerce guidelines)

Requirements

  • A matric pass or equivalent is essential.
  • Previous experience in a service related role.
  • Relevant tertiary qualification an advantage.

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