By using our services, you agree to be bound by these terms
1. Introduction
Welcome to Involved Digital (Pty) Ltd. By engaging with us, you (“the Client”) agree to the following terms and conditions for all services provided.
2. Services Provided
We offer professional services across the following categories:
Creative Services: Branding, graphic design, content creation
Marketing Services: SEO, SEM, social media marketing
Advertising Services: Strategy, production, placement, monitoring
Development Services: Website, app, and custom software development
Infrastructure Services: Hosting, cloud solutions, digital support
Videography Services: Filming, editing, and production of commercial, podcast, event, and branded video content
Photography Services: Event, portrait, product, campaign, and commercial shoots
3. Client Responsibilities
3.1 The Client must provide all required content, assets, access, and approvals needed to deliver the project
3.2 Feedback must be given within 3–5 working days. Delays may affect timelines or result in additional costs.
3.3 Involved Digital is not liable for delays or issues caused by missing or late inputs from the Client.
3.4 The Client must own or license all materials provided and indemnifies Involved Digital against any related claims.
4. Transparency and Communication
4.1 We believe in complete transparency. All processes, costs, and timelines will be communicated clearly to clients.
4.2 Any changes to the project scope, timeline, or cost will be discussed and agreed upon by both parties before implementation.
5. Payment Terms
5.1 Retainer Agreements: Clients are obligated to pay the full retainer regardless of actual usage.
5.2 Project-Based Work: Invoices are issued as per contract milestones or timelines.
5.3 Additional Work: Any services outside the scope will be quoted and billed separately.
5.4 Full Payment Obligation: Early termination does not exempt the client from the full contractual payment.
5.5 Payment Period: Payment is due within 7 days of invoice unless otherwise agreed. Late payments may attract interest.
6. Intellectual Property & Usage Rights
6.1 All work remains the property of Involved Digital until full payment is received.
6.2 Once paid in full, the Client is granted a non-exclusive, non-transferable license to use the final deliverables.
6.3 This license does not include resale, redistribution, or modification without written consent.
6.4 Involved Digital reserves the right to showcase completed work unless restricted by a written NDA.
6.5 We may use trusted contractors, but we’re not liable for their actions outside our instructions.
7. Revisions & File Storage
7.1 All services include one round of revisions unless otherwise agreed.
7.2 Final files will be delivered in standard formats. Raw files remain the property of Involved Digital.
7.3 Files are stored for 30 days post-delivery. Additional storage or retrieval may incur a fee.
8. Confidentiality
We respect and protect all client data. We will not disclose any confidential information unless required by law or written permission is given.
9. Indemnity
You agree to indemnify and hold Involved Digital harmless from any claims, damages, or losses arising from misuse, misrepresentation, or misapplication of our work.
10. Limitation of Liability
We shall not be liable for any indirect, incidental, or consequential damages. Our total liability is limited to the fees paid to us under the applicable contract.
11. Force Majeure
We are not liable for failure or delays caused by events beyond our control, including but not limited to internet outages, load-shedding, acts of God, civil unrest, or government restrictions.
12. Termination & Exit
12.1 Either party may terminate with 30 days’ written notice.
12.2 If the client terminates before completion, the full contract amount is still due.
12.3 All outstanding payments must be settled within 15 days of termination.
12.4 Upon request, we will provide final handover files and documentation in a standard format.
13. Dispute Resolution
All disputes will first be resolved via mediation in Cape Town, South Africa. If unresolved, it will proceed to binding arbitration under South African law.
14. Governing Law
These terms are governed by the laws of the Republic of South Africa.
15. Amendments
We reserve the right to amend these terms.